Friday, August 26 11:30 a.m.
In-person at Gallagher's Grille, 7575 N 16th Street, Phoenix 85020
Make reservations for the August 26 event: ImpactforEnterprisingWomen1@gmail.com
Luncheon is $25 by check or cash / $26 with credit card or PayPal - at the door.
How important is good customer service?
Customer service has an impact on both existing customers and potential customers. Did you know that 68% of consumers would react by telling family and friends about a bad experience by posting it on a social network. And almost 50% of customers claim they would switch to a new brand after just one bad experience!
Join Yolanda as she discusses:
- Knowing your customers
- Listening to your customers
- Thinking long term
Yolanda Bejarano is the National Legislative and Political Field Director for Communications Workers of America, a labor union that represents workers in many different sectors including communications and information industries, news media, airlines, broadcast and cable television, public service, higher education, health care, manufacturing, and more.
She is the Vice Chair of the Arizona Democratic Party, serves on Congressman Ruben Gallego's Women's Advisory Council, served on Senator Mark Kelly's transition team, and serves on the board of Poverty's Pets.